Returns & Refunds
Each Pippa Raymonde artwork is an original, individually created work and is carefully packaged before leaving the studio.
Change of Mind
For purchases made online, customers have a statutory right to cancel their order within 14 days of receiving the artwork, without giving a reason.
If you wish to cancel your order, please contact Pippa Raymonde at [email protected] within 14 days of receiving your artwork.
Once you have notified us of your cancellation, the artwork must be returned within a further 14 days. The artwork should be returned in its original condition and, where reasonably possible, using the original packaging or equally suitable protective packaging.
The cost of returning an artwork following a change of mind is the responsibility of the customer.
Once the returned artwork has been received, your refund will be processed within 14 days. The refund will include the cost of standard delivery originally paid. Any additional cost paid for an upgraded or specialist delivery service will not be refunded.
Please note: Pippa Raymonde does not offer voluntary returns or exchanges beyond the cancellation rights required by applicable consumer law.
Damaged Artwork
Every artwork is carefully packaged before dispatch. If your artwork arrives damaged, please contact [email protected] as soon as possible and provide photographs of the artwork, packaging and any visible damage.
Please retain the original packaging until the matter has been resolved, as photographs and packaging may be required when dealing with the courier.
Where an artwork has been damaged in transit, the matter will be assessed and resolved in accordance with your statutory consumer rights.
Faulty or Incorrect Artwork
If your artwork is faulty, materially different from its description, or you have received the wrong artwork, please contact [email protected] as soon as possible.
Your statutory consumer rights are not affected by this policy.
Original & One-of-a-Kind Artwork
Every Pippa Raymonde artwork is individually created and may contain natural variations in texture, colour, surface and finish. These characteristics form part of the nature of the artwork and are not considered faults where they are consistent with the artwork’s description and imagery.
Custom & Commissioned Artwork
Custom or commissioned artworks created specifically to a customer’s requirements may not be eligible for cancellation where an applicable legal exception applies. Any such arrangements will be discussed and agreed before the commission is confirmed.
International Orders
International customers should contact [email protected] before returning an artwork so that the appropriate return arrangements can be confirmed.
International customers may be responsible for the cost of returning an artwork following a change of mind, together with any applicable customs duties, taxes or import charges associated with the return, where permitted by applicable law.
How to Request a Return or Refund
To request a cancellation, return or refund, please contact:
Pippa Raymonde
Email: [email protected]
Please include your order number and, where relevant, photographs of the artwork and its packaging.
Nothing in this policy affects your statutory consumer rights.